Effective June 1, 2026
Privacy Policy
This Privacy Policy explains how Visit Turkmenistan Today collects, uses, stores, and shares information when you use our website, create an account, book a tour, request visa support, or complete a Letter of Invitation application.
Information we collect
- Account details, such as your name, email address, login details, and authentication status.
- Booking details, such as selected tour, route, travel dates, number of travelers, price, and payment status.
- Payment-related information processed through Stripe, such as payment intent status, receipt email, and transaction metadata. We do not store full card details.
- Messages you send to us by email, WhatsApp, or through website forms.
- Technical information, such as basic logs, browser information, device information, and security-related events.
How we use it
- ✓ Create and manage your account.
- ✓ Process bookings, payments, confirmations, and customer support requests.
- ✓ Prepare, review, submit, and track Letter of Invitation applications.
- ✓ Communicate with you about your booking, visa support, documents, schedule, or payment.
- ✓ Prevent fraud, protect the website, and comply with legal or operational requirements.
- ✓ Improve our website, services, and booking experience.
Visa support
Letter of Invitation application data
If you apply for Letter of Invitation support, we collect the information and documents required to prepare and submit your application.
LOI application data and supporting documents will be shared with the Migration Service of Turkmenistan and other relevant Turkmenistan authorities or service providers when necessary to process your Letter of Invitation, visa support, and travel arrangements.
- Full name, citizenship, place and date of birth, and residential address.
- Education, occupation, workplace, and position details.
- Marital status and, where required, spouse or family information.
- Passport number, passport expiry date, passport scan, and visa photo.
- Previous visits to Turkmenistan and related visa information.
Who we share information with
We share information only when needed to provide our services, operate the website, or meet legal and administrative requirements.
International transfers
Because our services involve travel to Turkmenistan, your information may be processed in, accessed from, or transferred to countries outside your country of residence, including Turkmenistan. Data protection rules in those countries may be different from the rules where you live.
How long we keep information
We keep personal information for as long as needed to provide services, manage bookings and LOI applications, maintain business records, resolve disputes, and comply with legal, tax, accounting, or administrative obligations. We may keep LOI and booking records after your trip where necessary for reference, compliance, or support.
Security
We use reasonable technical and organizational measures to protect personal information. However, no website, payment system, email, or messaging service can be guaranteed to be completely secure.
Cookies and local storage
Our website may use cookies, local storage, authentication tokens, and similar technologies to keep you logged in, operate booking flows, remember session state, and protect the website. Third-party services such as Stripe or WhatsApp may use their own technologies when you interact with them.
Your choices and rights
You may contact us to request access to, correction of, or deletion of your personal information. Some information may need to be retained where required for bookings, LOI processing, legal compliance, dispute handling, or legitimate business records. If you ask us to delete information needed for an active booking or LOI application, we may not be able to continue providing that service.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page.
Contact us
If you have questions about this Privacy Policy or your personal information, contact us at hello@visitturkmenistan.today or through WhatsApp.